A complaint is received and a file is opened
<font color="#ffffff"><span style="font-size: 16px"><b>A complaint is received and a file is opened</b></span></font>
A complaint is acknowledged within 3 working days.
Relevant program/operations sections are consulted
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Response is provided within 30 working days
<font color="#2074b1"><span style="font-size: 16px">Response is provided within 30 working days</span></font>
If the complainant does 
not provide a follow-up response, 
the file is closed
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If the complainant expresses dissatisfaction with the response
or has new information to add, they can request a review
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The complaint will be reviewed and a response will be provided
within 30 working days
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The file will be closed when the Council has answered all the
relevant points of the complaint
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